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Rei Guimmayen
Rei Guimmayen, Computer Support Specialist
Category: Computer
Satisfied Customers: 9941
Experience:  Microsoft Certified Professional
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I am trying to reset my password but the verification code

Customer Question

I am trying to reset my password ***** the verification code is always invalid
JA: What exactly are you having trouble accessing?
Customer: my email account
JA: Are you logged into your email account on any other devices?
Customer: I am on my laptop and receiving the code on my android phone. At present I don't have any way of recovering my emails= account
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Yes***********JA: Is there anything else the Email Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: No
Submitted: 17 days ago.
Category: Computer
Expert:  Rei Guimmayen replied 17 days ago.

Hi! Welcome to JustAnswer.com, an independent Question and Answer site. My name is ***** ***** I will be assisting you today.

Expert:  Rei Guimmayen replied 17 days ago.

I understand that you forgot your email password.

Who is your email provider (Gmail, Yahoo, AOL, etc.)?

Customer: replied 17 days ago.
GMAIL
Expert:  Rei Guimmayen replied 17 days ago.

I understand that you are trying to recover your Google account.

Passwords are case-sensitive. Make sure to enter the correct password. If you can't log in or forgot the login details, please reset the password.

Please use this link to reset your password: https://accounts.google.com/signin/v2/recoveryidentifier?hl=en&flowName=GlifWebSignIn&flowEntry=ServiceLogin.

1. Enter your email address and click Next.

2. Enter the last password ***** remember or click on the 'Try Another Way' link.

3. After that, you will be redirected to the 'Get a Verification Code' link if you have added your phone number or recovery email

4. Select your number or recovery email address and click on the send button

5. Check the code from your recovery email or phone number, and enter it into the verification box.

6. Click on the Verify button and enter the new password ***** the next page

Please try to key in the code as soon as you receive it since it has a time limit.

Expert:  Rei Guimmayen replied 17 days ago.

Please let me know how it goes. Thank you.

Customer: replied 17 days ago.
NO
Expert:  Rei Guimmayen replied 17 days ago.

Please enter the code before the time runs out. Entering a code has a time limit.

Expert:  Rei Guimmayen replied 17 days ago.

I hope I have provided the information you were seeking. Please let me know if you need further assistance. I will be happy to assist you. Thank you for using Just Answer.

Customer: replied 17 days ago.
Still unable to restore my account. Codes sent are always invalid
Expert:  Rei Guimmayen replied 17 days ago.

If that is the case, you have to fill out this form and wait for Google's response.

Here's the link to the form: https://support.google.com/accounts/contact/disabled2.

Thank you.

Customer: replied 17 days ago.
Just so you know. All folders on my account are also showing empty
Customer: replied 17 days ago.
How long am I liable to wait
Expert:  Rei Guimmayen replied 17 days ago.

I didn't accept the Premium Service offer. But the offer is currently open to other experts.

Expert:  Rei Guimmayen replied 17 days ago.

Do you enter the code before the time limit when you reset your password?

Expert:  Rei Guimmayen replied 17 days ago.

Kindly delete a previous text message from Google to prevent confusion.

Customer: replied 17 days ago.
Expert:  Rei Guimmayen replied 17 days ago.

SInce you've made multiple attempts to recover your account, I suggest you stop and try again tomorrow. Your account might get locked. Thank you.

Customer: replied 17 days ago.
If I try again tomorrow won't the same thing happen
Expert:  Rei Guimmayen replied 17 days ago.

Please make sure to enter the code as soon as you receive it. no need to input the letter G, just the number

Customer: replied 17 days ago.
This is what I have been doing each time today but it still says code is invalid
Expert:  Rei Guimmayen replied 17 days ago.

Please make sure to enter the code within 1 minute.

Expert:  Rei Guimmayen replied 17 days ago.

Kindly delete messages from Google to prevent seeing the other codes.

Customer: replied 17 days ago.
I do but the same thing happens. Can't I receive email instructions
Expert:  Rei Guimmayen replied 17 days ago.

Aside from your phone number, did you link a recovery email address?

Customer: replied 17 days ago.
No but you could use my wife's which is***@******.***
Expert:  Rei Guimmayen replied 17 days ago.

I am sorry, but you can only add your wife's email address as a recovery link once you access your Google account.

Customer: replied 17 days ago.
Then I have no option but to hope for the best tomorrow.
Expert:  Rei Guimmayen replied 17 days ago.

Yes, please double-check the code and enter it as soon as you receive it. Thank you.

Customer: replied 17 days ago.
OK thanks
Expert:  Rei Guimmayen replied 17 days ago.

You are welcome. Have a good day!