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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 10523
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I wish to be able to access an old email account, since I

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I wish to be able to access an old email account, since I successfully completed a course and the course providers are sending the certificate to an old email address, the password ***** which I can't remember. Can you retrieve the email address for me, please?
JA: Are you logged into your email account on any other devices?
Customer: Not at present, no.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I can give you my mobile number, if you like. Here it comes: ***********
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Could I just choose a new password *****?

Hello sir/madam,

Do you know (remember) your old email address?

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Customer: replied 3 months ago.
If you can re-connect me to my old email address, I would be extremely grateful.

Hello sir/madam,

Are you currently using a computer?

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Hello again,

Were you unable to receive my message?

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Hello sir/madam,

It seems you have an account on Outlook.com.

Can you please open this page, enter your mobile phone number (07757326367) and follow on-screen instructions carefully?

https://account.live.com/password/reset

If that does not work or something goes wrong, please let me know.

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Hello again,

Were you able to fix your email problem?

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Any problems?

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Hello again,

Were you able to fix your problem?

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