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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 10523
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I wish to be able to access an old email account, since I

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I wish to be able to access an old email account, since I successfully completed a course and the course providers are sending the certificate to an old email address, the password ***** which I can't remember. Can you retrieve the email address for me, please?
JA: Are you logged into your email account on any other devices?
Customer: Not at present, no.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I can give you my mobile number, if you like. Here it comes: ***********
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Could I just choose a new password *****?

Hello sir/madam,

Do you know (remember) your old email address?

Jerry Hannell and 7 other Computer Specialists are ready to help you
Customer: replied 3 months ago.
If you can re-connect me to my old email address, I would be extremely grateful.

Hello sir/madam,

Are you currently using a computer?

Hello again,

Were you unable to receive my message?

Hello sir/madam,

It seems you have an account on Outlook.com.

Can you please open this page, enter your mobile phone number (07757326367) and follow on-screen instructions carefully?

https://account.live.com/password/reset

If that does not work or something goes wrong, please let me know.

Hello again,

Were you able to fix your email problem?

Any problems?

Hello again,

Were you able to fix your problem?