How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 10441
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Computer Question Here...
Jerry Hannell is online now

I have forgot my Apple ID and password, maybe about 2 years

Customer Question

I have forgot my Apple ID and password
JA: When did you last change your password ***** Apple ID?
Customer: maybe about 2 years ago
JA: Did you try resetting through Apple's online account reset tool?
Customer: no, how do I do that?
JA: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?
Customer: no thank you
Submitted: 16 days ago.
Category: Computer
Expert:  Jerry Hannell replied 16 days ago.

Hello sir/madam,

To be able to reset your password, can you please open this page:

http://iforgot.apple.com

and follow on-screen instructions carefully?

If something goes wrong, please let me know.