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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 10441
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I bought a acer laptop in 2020 and it has stopped working do

Customer Question

Hi I bought a acer laptop in 2020 and it has stopped working do you think there is anything you can do as I do not consider 2 year's reasonable life
JA: What's the model and Operating System (OS) of your Acer?
Customer: I am not with it at the moment so not sure of model but was running windows 11
JA: What have you tried so far with your Acer? Have you installed any updates recently?
Customer: I have tried hdmi to check screen and have been doing updates as they come up
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Just that when I press power key blue l.e.d. comes on and nothing else happens
Submitted: 14 days ago.
Category: Computer
Expert:  Jerry Hannell replied 14 days ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Expert:  Jerry Hannell replied 14 days ago.

Hello sir/madam,

Can you please hold down the POWER key for 20 seconds?

This will forcefully turn off the computer completely.

After doing this, please restart your computer.

If that does not work or something goes wrong, please let me know.

Customer: replied 13 days ago.
Hi did force stop tried to turn back on nothing happened
Expert:  Jerry Hannell replied 13 days ago.
Hello again,

What is the model of your Acer computer, please?