How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Anikesh G Your Own Question
Anikesh G
Anikesh G, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 3018
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
108948392
Type Your Computer Question Here...
Anikesh G is online now

I have an old hotmail account that was never changed to

Customer Question

I have an old hotmail account that was never changed to outlook. This is used on my kindle paper white. It’s the only way I can keep my old books purchased. I want to re activate my hotmail account to change it on my kindle.
JA: Are you logged into your Outlook account on any other devices?
Customer: I use my outlook account on my iphone
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: It was so long ago can’t remember security questions
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 9 days ago.
Category: Computer
Expert:  Anikesh G replied 9 days ago.

My name is ***** ***** Thank you for posting your query in JustAnswer.

I am sorry to hear that you are having trouble. I know that can be frustrating.

Hopefully, we can get this resolved quickly. Please allow me a few minutes to review your question to ensure that I don't miss anything.

Expert:  Anikesh G replied 9 days ago.

Please use the link below and follow the on-screen instructions to reset the Microsoft Account’s password

Hope the suggestion provided is helpful. Please reply if you need further assistance.

Thank you.


Customer: replied 9 days ago.
I have tried this can not reset
Expert:  Anikesh G replied 9 days ago.

Microsoft has a process you can use to regain access to your account when the password ***** process fails.

Click the following link to open the Microsoft Account Recovery web page:

Please allow up to 5 working days to hear back from Microsoft.


Customer: replied 9 days ago.
You have charged me just to tell me to do what I have already tried
Expert:  Anikesh G replied 9 days ago.

Please allow me a moment.

Customer: replied 9 days ago.
I would like to cancel this, not helpful as I already said before I joined had tried to recover the account.
Expert:  Anikesh G replied 9 days ago.

If you have already tried the above link which I have sent you then I would request you to wait up to 5 working days to hear back from Microsoft.

Expert:  Anikesh G replied 9 days ago.

You can also connect with customer support to get your issue fixed via the below number:

Phone number: +1(###) ###-####/p>

I hope it helps.

Customer: replied 9 days ago.
How do I cancel this app I don’t want any more money taken out or have a membership . Not what I thought it would be. I have spent £5 for something I have already tried
Expert:  Anikesh G replied 9 days ago.

I am sorry for any misunderstanding. If you are seeking a refund. Please connect with our billing team using the link below. I do not have the authorization to issue you a refund.

Link:- https://www.justanswer.com/help/contact-us


Customer: replied 9 days ago.
Not a refund , just stop any further transactions .
Expert:  Anikesh G replied 9 days ago.

Okay, sure.

I'll disconnect now, stay safe and have a great day.