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Anikesh G
Anikesh G, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 3061
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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I have just bought a new JVC 4K Tv and my old Satellite

Customer Question

I have just bought a new JVC 4K Tv and my old Satellite Receiver for German TV programs is not up to spec, can you recommend a suitable Satellite Receiver
JA: How old is your 4K?
Customer: Bought yesterday, the old extra Receiver is 20 years okd
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: it tries to display the German programs but the picture is all mucked up
JA: How long has this been an issue with your 4K? What happened right before this?
Customer: my old TV was 15 years old
JA: Anything else you want the TV Expert to know before I connect you?
Customer: just a reasonable priced Sat Rx for the German Channels
Submitted: 16 days ago.
Category: Computer
Expert:  Anikesh G replied 16 days ago.

My name is ***** ***** Thank you for posting your query in JustAnswer.

I am sorry to hear that you are having trouble. I know that can be frustrating.

Hopefully, we can get this resolved quickly. Please allow me a few minutes to review your question to ensure that I don't miss anything.


Expert:  Anikesh G replied 16 days ago.

Do you see the error message "No Signal" on your TV?

Customer: replied 16 days ago.
No
Expert:  Anikesh G replied 16 days ago.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router etc (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on, and tell me please if it is now operating correctly.

Let me know the results, please.


Customer: replied 16 days ago.
The German Satellite picture is broken into 1” squares
Customer: replied 16 days ago.
You can make out the picture it just seems the picture from the external Satellite is too course where as the picture from the Humax (Freesat) is perfect
Customer: replied 16 days ago.
The picture is only there for part of the time and then the screen is blank, I have tried connecting the German Rx to my old TV and it is perfect , but crap on the new High Defination TV
Expert:  Anikesh G replied 15 days ago.

May I know who is your cable tv provider?

Customer: replied 15 days ago.
I have now solved the problem I had tried I’d feeding into HDMI inputs 1,2 & 3 but when I tried I/p 4 it all works OK and the Freesat works in 1,2 and 3
Expert:  Anikesh G replied 15 days ago.

I am glad your issue has now been fixed.

Stay safe and have a great day.

Customer: replied 15 days ago.
I have told you already that the problem has gone away as long as I connect the Satellite receiver to HDMI input No 4 then it works but not on HDMI input 1, 2, or 3. But the Freesat receiver works in 1,2 or 3.
Thanks for you help, but managed to sort it out my self
Expert:  Anikesh G replied 15 days ago.
Thanks a lot!

I will disconnect now, stay safe, and have a great day.