I've just bought a lenovo legion yesterday, s/N PF338XTZ. My

Hello, I am Larimar Caldera. Your computer expert, it is a pleasure for me to answer your question. Thank you very much for trust in just answer.

Dear user, what operating system do you currently have on your Lenovo?

sorry, I am referring to the operating system not the model of the laptop i.e. maybe Linux, Windows or some other operating system?

Ok thank you very much wait a moment while i gather information

Excuse me, can you also tell me if you are connecting your laptop via wireless or direct network cable and what brand and model of modem or router you have?

Thanks for waiting, let's try the following connect your lenovo laptop to the wifi network and if it disconnects the other devices do not disconnect the lenovo just turn off the reuter, wait 10 seconds and turn it back on.

If by doing this and having internet connection again you maintain the connection on your laptop and other devices the problem is solved, otherwise we will try other alternatives.

I understand, I am sorry to hear that, we will look for another alternative.

Dear user it seems to be a problem of incompatibility between your wifi configuration and the lenovo laptop, this is very unusual so we will try a factory reset of the router, do you know how to do it?

Ok don't worry I will guide you through the procedure.

Does your router look exactly like this?

if so then the back of your reuter is as shown on the screen, look for a pin or something as thin and strong as that.

Insert the pin through the hole that says "reset" and press it a little bit, feel it press a button and hold it down with the pin until all the lights turn off and then turn on again,

in some cases it takes an average of 10 seconds.

Dear user, Has the problem been solved?

If the problem persists the next possible solution would be to update all the drivers of the laptop, if you do not know how to do it or how to identify if the drivers are updated or not you can try installing drivebooster on your PC through the following link you can download it completely free of charge

https://www.iobit.com/en/driver-booster.php

After installing it run it and proceed to perform an analysis at the end will give the button to update each driver available to update once you finish restart the laptop and try again to connect your devices with the laptop, if the problem still persists will have to take the laptop to the dealer or authorized agent Lenovo nearest along with your reuter and one of the devices that are disconnected so they themselves can see the problem and give solution as it would be incompatibility problem.

Do not worry dear user, I am here to serve you, I will be waiting for you to finish the installation, analysis and driver update process in case you get stuck or have any doubts.

Ok sounds good, when you finish installing and updating the drivers, or if you have any questions please let me know.

if the laptop is working properly when connected to your mobile, then the theory that your problem is due to an incompatibility between the reuter and the laptop becomes stronger.

If I understand perfectly, these problems are mostly due to the components of each laptop are mostly all different is unusual that laptops of different models but with the same brand have the same components for wireless connection among others.

Do not do it if you have already finished updating the drivers that you could update for free do not bother with the others

now please restart your laptop and try to connect it to the wifi network.

always to serve you to the best of my ability

give it a moment, make sure the laptop antenna is activated, or try turning off the laptop antenna, turn it back on and try again.

And yes, if this does not work, you should take the laptop to the nearest Lenovo authorized agent or head office as indicated.

Dear user, I wish I could be of more help, but I have exhausted all the resources I had to solve your problem from here.

I hope this info to be helpful, my goal is to give you the best advice i can, if you have any doubt or want to know anything else please do not hesitate to reply back. The experts at just answer will always be there to help you. For future enquiries you can contact me directly using @ExpLari Kind regards, Larimar