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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 11530
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I need hep with my email, hotmail, Phone but, i need to

Customer Question

Hi
JA: Hi. How can I help?
Customer: i need hep with my email
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: hotmail
JA: How do you usually access Hotmail? On a phone or tablet, or through a web browser?
Customer: Phone but, i need to verify my hot mail and i have not use my hotmail since I don’t know when
JA: What troubleshooting have you tried?
Customer: Nothing yet Because it’s for mu instagram
JA: Anything else you want the Email Expert to know before I connect you?
Customer: is there a number i can contact
Submitted: 14 days ago.
Category: Computer
Expert:  Kamil Anwar replied 14 days ago.
Hello and Welcome to JustAnswer.My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.
Expert:  Kamil Anwar replied 14 days ago.

To recover your account, please follow the steps below.

  1. Go to https://account.live.com/ResetPassword.aspx
  2. Enter your email and click Next
  3. Verify your identity: Verifying your identity depends on your previously added security info to your account and if you can still access them
  4. Choose the verification option either Email or Phone, whichever you have access to. Then click Next
  5. Depending on the contact method you chose, retype the first part of the email address or the last four digits of the phone number and Select “Get Code”
  6. Microsoft will send a verification code to the email or phone number you selected
  7. Go to the recovery phone or email where you expect to receive the code
  8. Paste or type the code you received and select Next
  9. Type your new password ***** select Next