Ask a Computer Question, Get an Answer ASAP!
Hi, welcome to JustAnswer! My name is***** am sorry for the trouble you are facing right now. But, I'll do my best to help you with your concern.
To clarify, may I know how old your printer is?
I'm sorry this has happened. I will provide you with information to help you fix the problem.
It seems that your printer is having a network issue with your computer due to the recent changes in your cartridge. It is not recommended to leave the cartridge holder empty for a long period of time.
You can try to fix this by performing a power cycle first. With that, it will refresh the connection of your printer.
To do so, please follow the steps below:
Turn off the printer.
Unplug all cables for 5 minutes.
Plug them back in.
Turn on the printer.
Also, please let me know if you have questions so I can assist you furthermore.
Great! Take your time, and please do let me know if you have questions.
Okay. If that's the case, please try to perform a factory reset on your printer before sending it to the repair center. This will restore the default state of your printer. It might fix the problem. To do so, please follow the steps below.
Turn on the printer then disconnect the power cable from the back of the printer.
Unplug the power cable from the wall outlet and wait at least 60 seconds.
Plug the power cable back into the wall outlet and reconnect the power cord to the printer. (It would be better if you plug the power cable directly into the wall outlet)
Turn the printer on.
Hi, it's me, Kent. I'm just checking by. It seems you are unable to return to this page. I hope everything is okay. I will now close this question. Also, if you are not satisfied with my service or if you have a question related to the problem, please leave a message. Stay safe and have a great day.