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Anikesh G
Anikesh G, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 3187
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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It is my phone and I have put my card details and everything

Customer Question

Hi it is my phone and I have put my card details and everything in but it won't take the payment or anything and I want my you tube back on my phone
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: I have got a Samsung galaxy s10
JA: How long has this been going on with your Galaxy? What have you tried so far?
Customer: I have tried to log back into my Google but it is my old number that is connected to it and I am trying to put in my new number but I am not sure how do it
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No we have tried this but for some reason they won't take the 1 pound payment
Submitted: 17 days ago.
Category: Computer
Expert:  Anikesh G replied 17 days ago.

My name is ***** ***** Thank you for posting your query in JustAnswer.

I am sorry to hear that you are having trouble. I know that can be frustrating.

Hopefully, we can get this resolved quickly. Please allow me a few minutes to review your question to ensure that I don't miss anything.


Expert:  Anikesh G replied 17 days ago.

Are you trying to recover your Google account password?

Customer: replied 17 days ago.
Okay I just want to be signed back Into google so I can go on my you tube
Customer: replied 17 days ago.
I am trying to log back into my Google account
Expert:  Anikesh G replied 17 days ago.

Google Account Recovery tool is the only way to recover your Google/Gmail/Youtube account. Please follow the below link to recover your Account

Hope the suggestion provided is helpful. Please reply if you need further assistance.

Thank You


Customer: replied 17 days ago.
I haven't got any money
Expert:  Anikesh G replied 17 days ago.

Google Account Recovery tool is the only way to recover your Google/Gmail/Youtube account. Please follow the below link to recover your Account

Hope the suggestion provided is helpful. Please reply if you need further assistance.

Thank You


Customer: replied 17 days ago.
I just want to get back logged in to Google can you please help me
Customer: replied 17 days ago.
I need more assistance
Expert:  Anikesh G replied 17 days ago.

Are you able to view my response?

Customer: replied 17 days ago.
I just wanted to be signed back In can you please help me do it
Customer: replied 17 days ago.
Okay I just want to be logged in again and have you got a phone number so I can ring you and you can help me do it over the phone
Customer: replied 17 days ago.
Can you please send me a number
Expert:  Anikesh G replied 17 days ago.

The only thing you can try in this case is to fill out this form. Please click the link below

enter all the details (also enter your mobile number if you have) to prove that you are the true owner of the Gmail account.

Gmail will verify your account and contact you within 3-5 business days).


Customer: replied 17 days ago.
I want a number so I can ring you
Expert:  Anikesh G replied 17 days ago.

Unfortunately, Google doesn't provide a dedicated customer service via a phone number.

Expert:  Anikesh G replied 17 days ago.

I hope I have provided you with helpful information.

If you have any questions or want any additional information, please don't hesitate to ask.

And thank you for using Justanswer.com.

Best Regards,

Anikesh