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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 10485
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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After getting a new phone at the weekly I can’t seem to

This answer was rated:

After getting a new phone at the weekly I can’t seem to sign
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: iPhone 7, network O2
JA: How long has this been going on with your O2 phone? What have you tried so far?
Customer: phone new to me on Saturday, haven’t been able to open 12 apps since switching on
JA: Anything else you want the Software Expert to know before I connect you?
Customer: nothing else

Hello sir/madam, I would like to help you, please let me know when you are ready.

Hello sir/madam,

Can you please uninstall your app and reinstall it and then try again?

If that does not work, please let me know.

Customer: replied 15 days ago.
Good morning, I’m ready

Hello sir/madam,

Can you please uninstall your app and reinstall it and then try again?

If that does not work, please let me know.

Customer: replied 15 days ago.
That’s doesn’t work. I cant remember my Apple ID or passcode, that’s what I need help with

To be able to recover your Apple password, can you please open this page:

http://iforgot.apple.com

and follow on-screen instructions carefully?

If something goes wrong, please let me know.

Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 10485
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
Jerry Hannell and other Computer Specialists are ready to help you
Customer: replied 15 days ago.
Apparently my name and email aren’t recognised
Is there a number that I can contact you on to walk you through this?
Customer: replied 15 days ago.
I’ve just found out what operating system means, and I’m afraid I don’t know what level this phone is on

Hello again,

Do you have a computer?

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To be able to recover your Apple password, can you please open this page:

http://iforgot.apple.com

and follow on-screen instructions carefully?

If something goes wrong, please let me know.