How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Anikesh G Your Own Question
Anikesh G
Anikesh G, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 3184
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
108948392
Type Your Computer Question Here...
Anikesh G is online now

I have a HP 2720e all in one printer and can't get it online

This answer was rated:

I have a HP 2720e all in one printer and can't get it online to print out documents, what steps should I take
JA: How are you connecting to your 2720E: wirelessly or by USB?
Customer: wirelessly
JA: When did you last update the printer driver software?
Customer: don, think I ever have
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No just a bit of help

My name is ***** ***** Thank you for posting your query in JustAnswer.

I am sorry to hear that you are having trouble. I know that can be frustrating.

Hopefully, we can get this resolved quickly. Please allow me a few minutes to review your question to ensure that I don't miss anything.

Please follow the below steps to make your HP all-in-one printer online:

Go to the Start icon on the bottom left of your screen then choose Control Panel and then Devices and Printers. Right-click the printer in question and select “See what's printing”. From the window that opens choose “Printer” from the menu bar at the top. Select “Use Printer Online” from the drop-down menu.

I hope it helps.

Customer: replied 15 days ago.
Not sure what that means.. do I just sit here and wait?
Did you follow the steps which I shared in my previous response?
Anikesh G, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 3184
Experience: SAP Customer Relationship Management Consultant at Wipro Technologies
Anikesh G and other Computer Specialists are ready to help you
Customer: replied 15 days ago.
I followed the instructions given and note that there are 5 items for printing, but the printer is showing as offline

Is there a contact number or phone number that I can get you on to get this working for you?

Customer: replied 15 days ago.
OK, I will wait
Customer: replied 15 days ago.
my land line 01482 861390

Is your issue fixed?

Customer: replied 10 days ago.
please don't bother as the problem has been resolved, and I would prefer not to have more messages
Okay!