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Jess M.
Jess M., Computer Support Specialist
Category: Computer
Satisfied Customers: 11966
Experience:  Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
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Sorry my phone won't connect and how do I increase the

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Hi sorry my phone won't connect and how do I increase the volume
JA: Who makes your router?
Customer: BT
JA: What have you tried so far?
Customer: Turning up volume pressing the side buttons but not sure which is for volume. Also when I try to make a call it cuts off
JA: Anything else you want the Network Expert to know before I connect you?
Customer: No

    Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

    I am very sorry about your issues. Few things first:

    1. Are you using a Windows computer? A Mac? Or a smartphone?
    2. If it is a smart phone, is it an Android phone or iPhone?

    Thank you and please let me know so that I can assist you further.

    Best regards,


Customer: replied 13 days ago.
Customer: replied 13 days ago.
Customer: replied 13 days ago.
No thanks
Customer: replied 13 days ago.
Can u still help or not

I am still here.

Based on your problem, you are unable to increase the volume of your Android phone? If yes, what exactly is the make and model of your smartphone?

Customer: replied 13 days ago.
Oh thought you gone
Customer: replied 13 days ago.
Google pixel6
Customer: replied 13 days ago.
R u still there
Customer: replied 13 days ago.
The delay takes too long

Yes, I am waiting for the make and model of the phone. Please give me a moment.

Customer: replied 13 days ago.
Ok but told you it's a Google pixel 6 android,
Customer: replied 13 days ago.
How much longer ?

Thank you for patiently waiting. Since you are using Google Pixel phone, please do the following:

Turn your volume up or down

  1. Press a volume button.
  2. At the right, tap the Menu .
  3. Slide the volume levels to where you want them:
    • Media volume: Music, videos, games, other media
    • Call volume: Volume of the other person during a call
    • Ring volume: Phone calls, notifications
    • Alarm volume


  • To have your Google Assistant change your phone's volume for you, say or tap Hey Google, change volume.
  • If your phone is paired to more than one Bluetooth device, you can change where you hear music, videos, and games. Under "Media volume," tap Play media to.
  • When you press a volume button, the volume that changes depends on what you're doing. For example, if you're watching a movie, the movie volume changes. If you press your volume buttons when you're not listening to anything, your media volume changes.

Source: Here

Thank you and I hope that helped. If you need further assistance, please let me know. I will be happy to assist you until your issue is resolved.

Best regards,


Jess M. and 2 other Computer Specialists are ready to help you
Customer: replied 13 days ago.

Have you tried the steps I gave you to increase your phone volume?