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NILESH PANCHAL, Computer Software Engineer
Category: Computer
Satisfied Customers: 4186
Experience:  10 years of programming experience and Microsoft technologies expert
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I can't log in. My password and then OTP are not working, I

Customer Question

I can't log in. My password ***** then OTP are not working
JA: Just to clarify, what device or product are you trying to access?
Customer: I can't log in . My password ***** then OTP are not being accepted
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Asus vivoBook 15
JA: When did you last change the password ***** your VivoBook?
Customer: It has been working well but it stopped working 2 or 3 weeks ago. I've tried to change my password ***** times.
JA: Have you tried using a password ***** disc or other recovery utility?
Customer: No, I don't know how to do that.
JA: Is there anything else the Computer Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: I don't think so.
Submitted: 8 days ago.
Category: Computer
Expert:  NILESH PANCHAL replied 8 days ago.

Hello and Welcome to JustAnswer, an independent Question and Answer site. My name is ***** ***** I will be happy to help you today!

I am sorry to hear about the issue you are facing. Hopefully, we can get this resolved quickly.

Expert:  NILESH PANCHAL replied 8 days ago.

Kindly let me know info which account you want to login.

Customer: replied 8 days ago.
I don't want to sign up to this. Amazon should be prepared to sort it out without my having to give out my card details again. Iwant my card details deleted from this site.
Customer: replied 8 days ago.
No thank you.
Expert:  NILESH PANCHAL replied 8 days ago.

Ok. In order to delete cards saved you must first be logged into Amazon account.

Expert:  NILESH PANCHAL replied 8 days ago.

To reset your Amazon password:

  1. Go to Password *****. Link:

  2. Please enter the email address or mobile phone number associated with your Amazon account and select Continue. Amazon will send you an email or SMS (depending on the verification method you've chosen) containing a One Time Password (OTP), to authenticate your request.

  3. Enter the OTP you received and select Continue.

  4. Create a new password.

Customer: replied 8 days ago.
I've tried that many times and the OTPs are not working either.
Expert:  NILESH PANCHAL replied 8 days ago.

You need to use latest code as received.

Expert:  NILESH PANCHAL replied 8 days ago.

If your account has been restricted you can appeal the decision.

To do this:

Try to recover your Facebook account from a friend's or family member’s account

  1. From a computer, go to the profile of the account you'd like to recover.

  2. Click below the cover photo.

  3. Select Find support or report profile.

  4. Choose Something Else, then click Next.

  5. Click Recover this account and follow the steps.

Please refer link for more instructions:

Customer: replied 8 days ago.
I will try again but the last code I used was just before I contacted you. Thankyou.
Expert:  NILESH PANCHAL replied 8 days ago.


Your welcome!

Expert:  NILESH PANCHAL replied 8 days ago.

I hope this helps you. Let me know if you need further assistance.


Expert:  NILESH PANCHAL replied 7 days ago.

Hello! If you need further assistance, please let me know in the reply box below and I am happy to continue to help you.

Thank you!