How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Divyansh Your Own Question
Divyansh
Divyansh, Computer Support Specialist
Category: Computer
Satisfied Customers: 7123
Experience:  Computer Applications Expert
102882208
Type Your Computer Question Here...
Divyansh is online now

I have a new mobile phone because I've damaged my old one

Customer Question

I have a new mobile phone because I've damaged my old one and can't recover backed up contacts and to set up my new mobile phone it won't let me use my previous previous gmail adress
JA: How do you usually access Gmail? On a phone or tablet, or through a web browser?
Customer: How do I set up my new mobile phone with my previous gmail account?
JA: The Email Technician will be able to walk you through that. What troubleshooting have you tried?
Customer: No
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Not that I can think of
Submitted: 14 days ago.
Category: Computer
Expert:  Divyansh replied 14 days ago.

​​Hello and welcome to Just Answer Tech Support. My name is ***** ***** I am a Tech Support specialist with over six years of experience. I will be assisting you today.

  • May I know the brand and model of your phone?

Customer: replied 14 days ago.
Pixel
Expert:  Divyansh replied 14 days ago.

What do you see on your phone screen?

Customer: replied 14 days ago.
No
Expert:  Divyansh replied 14 days ago.

We can continue via chat without any additional charges.

Please sign in to your Google account on which your contacts are backed up.

Customer: replied 14 days ago.
By phone
Customer: replied 14 days ago.
Not niw
Expert:  Divyansh replied 14 days ago.

Can you see and receive my responses?

Customer: replied 14 days ago.
Until I tried to set my new mobile phone up and it won't accept my usual email a
Expert:  Divyansh replied 14 days ago.

Do you have any error messages?

Customer: replied 14 days ago.
Expert:  Divyansh replied 14 days ago.

Can you please check if your email is correct?

Customer: replied 14 days ago.
That is my previous address
Customer: replied 14 days ago.
Np
Customer: replied 14 days ago.
Customer: replied 14 days ago.
New address
Expert:  Divyansh replied 14 days ago.

Do you have any error messages when you enter your old email?

Customer: replied 14 days ago.
it get red wordings telling me the Emil address has been taking and I need to get as new one annoying in a mic manner
Customer: replied 14 days ago.
Never eben manual set up doesn't do anything else
Customer: replied 14 days ago.
Expert:  Divyansh replied 14 days ago.

I am sorry for the delay in response. I was off work by the time you replied.

Expert:  Divyansh replied 14 days ago.
When did you last access your old Gmail account?
Expert:  Divyansh replied 14 days ago.

I can only give you a general answer without the information requested in my previous response.

Please follow the link below to create a new Gmail password.