Hello, I apologize for the inconvenience this has caused. Since I haven't heard back, I'm assuming the solution I gave you solved the problem. Please do not hesitate to contact me if you have any questions.
I'd love to help you look into this issue today, just let me know! :)
In case you missed my last response, I want to provide it to you again. You can always ask a follow-up question:
Since I didn't hear from you please try these general instructions.
What I could suggest you do is,
Turn off your device. Unplug your modem and router from power. Wait 30 seconds. Plug in your modem. Wait 1 minute. Plug in your router. Wait 1 minute. Try again.
Thank you again for visiting JustAnswer, Please let me know if you have any follow-up questions or if anything in this answer was unclear, and I will be happy to help.
If you are not satisfied, we can go back and forth until you have the answer you need.
Thank you very much, and have a wonderful day.