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K Dismas
K Dismas, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 9150
Experience:  Developer/Programmer/Computer Technician
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Nothing. I have a subscription on Discovery+, I'm sure is

Customer Question

Nothing. I have a subscription on Discovery+, I'm sure is paid, still the channel is not working because I been asked to upgrade my pass via Google.
JA: What device or product does this involve?
Customer: Discovery+
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: is on TV and phone and not computer.
JA: What's the brand and model number of your TV? How old is it?
Customer: Tv? Maybe 3 years. Samsung.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: smart.
JA: How long has this been an issue with your Samsung? What happened right before this?
Customer: no. just this one.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: netflix working, prime working, Disney+ working.
Submitted: 9 days ago.
Category: Computer
Expert:  K Dismas replied 9 days ago.

Hi, welcome to JustAnswer! My name is***** am sorry for the trouble you are facing right now. But, I'll do my best to help you with your concern.

May I know what trouble you are experiencing?

Customer: replied 9 days ago.
I have a subscription for Discovery+, I'm sure it was paid but appears on any device I use that I have to check my pass on Google. I talked with someone from Google but they stick with problem with my TV and not about why my subscription need some sort of pass. Pass for...‍♂️
Expert:  K Dismas replied 9 days ago.

I'm sorry this has happened. I will provide you with information to help you fix the problem.

  • Your TV could be experiencing application errors. Please consider resetting your TV and setup it up again.

  • To reset a Samsung TV, please do the following below.

    • Home > Settings > Support > Self Diagnosis > Reset

Also, please let me know if you have questions so I can assist you furthermore.

Expert:  K Dismas replied 7 days ago.

Hi, it's me, Kent. I'm just checking by. It seems you are unable to return to this page. I hope everything is okay. I will now close this question. Also, if you are not satisfied with my service or if you have a question related to the problem, please leave a message. Stay safe and have a great day.