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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:
Thank you and please let me know so that I can assist you further.
Hi, thank you for using JustAnswer. My name is ***** ***** I will be happy to assist you through Secure Remote Assistance.
For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.
Here is the link:
Thank you for your patience and for using Secure Remote Assistance. I believe you were able to restore access to your account through Sky's online chat system after relaying the detailed scenario you are having.
Thank you for using our service. If you need assistance in the future, you can request me any time. I will be happy to assist you.