How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask p0llinate Your Own Question
p0llinate, Engineer
Category: Consumer Electronics
Satisfied Customers: 28380
Experience:  Technical expert, from computers to custom home theaters
Type Your Consumer Electronics Question Here...
p0llinate is online now

My Philips Streamium was working Ok and then stopped playing

This answer was rated:

My Philips Streamium was working Ok and then stopped playing any sound. When the head phone jack is plugged in sound can be heard in the earpieces but not very loud.
Have tried putting to eco standby and then un-plugging and restarting, checked the MUTE is not on, checked HD, Radio and CD but no sound heard in any mode.
Is there anything else I could do, something I have pressed that has muted all sound - all other bits seems ok.
I know it is getting on a bit but it is a good system.
Is there a repair option?
Nathan :

Sorry to hear you’re having trouble. We’ll get started chatting here.

If you’d prefer support beyond the chat format, you may also reach me directly via phone or a remote support session. I’ll send an additional services offer for these options - feel free to ignore it for now, it will be available to you at any time during or after our conversation.

Nathan :

Paul, what you are experiencing would unfortunately indicate an internal hardware fault, namely that the amplifier circuitry has failed. This isn't surprising to see as these systems age and components like capacitors start to fail, though it could just as easily be the result of damage from a power surge.

Nathan :

Other than being muted or volume down, there is no other setting or external cause of this, it can really only be a hardware defect. Theheadphone jack works because it is a preamp signal, which is also why it isn't very loud.

Nathan :

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation
1) Unplug the power cord from the unit at the mains

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

Nathan :

At that point, you would be looking at something that would require repairs, though this simply wouldn't be practical. This model is long discontinued, and shelf systems like this have no parts or support available, they are essentially built to be disposable. It would cost more in diagnostic fees just to have an engineer look at it than it would to buy a whole new system.

Nathan :

As an alternative though, what you could do is to plug in an external sound system to it. For £25 or less you can get a nice pair of powered (active) computer speakers, which would simply plug to the headphone jack on the philips system. This would give you sound back through the external speakers, while retaining the functions of the main unit

p0llinate and 3 other Consumer Electronics Specialists are ready to help you