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VideoTech, Technician
Category: Consumer Electronics
Satisfied Customers: 5316
Experience:  30 years servicing Video Electronics
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I have a Samsung Fridge freezer Model No. RS21FCNS which has

Customer Question

I have a Samsung Fridge freezer Model No. RS21FCNS which has stopped producing ice.
Is this, perhaps, something I can fix or do I need to call someone in?
Tony Blok
Submitted: 2 years ago.
Category: Consumer Electronics
Expert:  VideoTech replied 2 years ago.
Apart from knowing if the actual ice maker is dead, the fault would suggest a blocked evaporator and fan, assuming the door hasn't been left open, freezing up the refrigerator's cooling evaporatorThis could be due to a failed defrost heater or thermal fuse.It's a known fault on Samsung appliances and a couple of years ago they increased the warranty to 5 years on the appliance for this fault only. Give Samsung a call.Telephone number I have for Samsung is .03307267864Tell them of the ice maker problem.Tell them if you have had a NOISE coming from the refrigerator section that STOPS when you open the refrigerator door. They will come out and repair the appliance if they accept it under their extended warrantyThey should fit a new thermal fuse, defrost sensor and modified evaporator cover (if required). While on the phone, ask them if your machine is part of the safety recall on side by side appliances, if they haven't already been to your home for previous repairs.If it is, they'll also modify the electronics on the machine. If not, or if you want to repair it yourself, let me know. If the door has been left open, you would need to turn the appliance off and leave it with the doors open for at least 24 hours, in a warm room, to defrost. Hope this helps
Customer: replied 2 years ago.

Thank you very much. I'll call them.

Expert:  VideoTech replied 2 years ago.
As a repair it yourself option -- first time you do it can be confusing as that video shows. Not much in the way of disassembly on the rear cover in the unit.AND THIS IS IMPORTANT -- Are you aware of your Ice Maker's TEST BUTTON? IF NOT -<a href=""><img src="" title="source:" /></a>