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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Engineer
Category: Consumer Electronics
Satisfied Customers: 151
Experience:  Computer Science Engineer and electronic enthusiast for more than 10 years.
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I am trying to install amazon alexa but try as I may it will

Customer Question

I am trying to install amazon alexa but try as I may it will not work
Assistant: What's the brand and model of your product?
Customer: Amazon Echo
Assistant: What have you tried so far?
Customer: tried on mobile device it didn't work, tried through Microsoft and that didn't work. There is a problem when down loading the app to my mobile
Assistant: Which software or app can I help with?
Customer: amazon app
Assistant: What have you tried so far with your software?
Customer: following instructions from Amazon Echo the app does not work on my mobile
Assistant: Anything else you want the Software Expert to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: Consumer Electronics
Expert:  Richard replied 11 days ago.

Hi there and welcome

What happens when you try to install Alexa?

Please let me know

Customer: replied 11 days ago.
I download the alexa app to my mobile phone but it does not work
Expert:  Richard replied 11 days ago.

You need to then connect the mobile to the wifi network from the Alexa

Did you do this?

Customer: replied 11 days ago.
No I don't think so how do I do that
Customer: replied 11 days ago.
I have connected my mobile to my computer
Expert:  Richard replied 11 days ago.

What is the make and model of your mobile?

Customer: replied 11 days ago.
apple I phone
Customer: replied 11 days ago.
6
Expert:  Richard replied 11 days ago.

Go to settings, wifi, connect to the Alexa wifi network then run the app and install

Let me know how you go please