Electronics Repair Questions? Ask an Electronics Technician
Hi there and welcome
Are you using Amazon Prime as an app on the TV or another device?
Please let me know
Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
What is the make and model of the TV?
Follow the steps here please to reset the TV
Tell me how it then functions
What options are listed there