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Richard
Richard, Engineer
Category: Consumer Electronics
Satisfied Customers: 53463
Experience:  Electronics Engineer
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I cannot access my Netflix. It just keeps coming up

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I cannot access my Netflix. It just keeps coming up with"This title is not available to watch instantly. Please try another title"
JA: Just to clarify, what device or product are you trying to access?
Customer: Kindle Fire. I do have an account
JA: What's the brand and model of your product?
Customer: Kindle Fire
JA: What have you tried so far?
Customer: Just trying to access Netflix
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Just that

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Kindle and access Netflix.

Let me know the results please

Thank you

Customer: replied 12 days ago.
Still not able to call up Netflix
Customer: replied 12 days ago.
I may have to try later as I haven't got much time

Ok, go to settings, then apps, select netflix then uninstall

Once done, repeat the instructions I gave you

Install Netflix again and tell me how it then functions please

Richard and other Consumer Electronics Specialists are ready to help you
Customer: replied 12 days ago.
It would seem that I have managed to uninstall and then apply to reinstate. So far it says it will download on to my device soon!We will see!
Alison
Customer: replied 12 days ago.
Please call, I am back

Is it now working Alison? Test it please

Customer: replied 12 days ago.
No!

ok, and if you try another title?

Customer: replied 12 days ago.
Unable as it is uninstalled!

You need to first install it as per my instructions, so please install it

Customer: replied 12 days ago.
OK. Have installed and it would seem it is still with my account!
Customer: replied 12 days ago.
I do not understand what went wrong!
Customer: replied 12 days ago.
cancel 'phone call and I presume I will not be charged the £15

yes that was cancelled when you said you had no time before

Customer: replied 12 days ago.
I suppose we can end this conversation and I thank you

You are welcome