Electronics Repair Questions? Ask an Electronics Technician
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This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 60 seconds.
Release, then connect the charger and try to turn on the Kindle and access Netflix.
Let me know the results please
Ok, go to settings, then apps, select netflix then uninstall
Once done, repeat the instructions I gave you
Install Netflix again and tell me how it then functions please
Is it now working Alison? Test it please
ok, and if you try another title?
You need to first install it as per my instructions, so please install it
yes that was cancelled when you said you had no time before
You are welcome