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Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 36949
Experience:  Technical expert, from computers to custom home theaters
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I've just bought an Amazon Fire Stick, and I can't get the

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Hello. I've just bought an Amazon Fire Stick, and I can't get the remote to do anything other than flash amber
JA: What's the brand and model of your product?
Customer: Amazon Fire TV Stick 2nd gen, Alexa voice remote 2nd gen
JA: What's the brand and model number of your TV? How old is it?
Customer: 3 VIDEOS
Roll over image to zoom inSony Bravia KDL32RE403 32-Inch HD Ready. We've had it less than 6months
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The TV menu's fine when using the Sky remote
JA: How long has this been an issue? What happened right before this?
Customer: I'm trying to use the device for the first time
JA: Anything else you want the TV Expert to know before I connect you?
Customer: I don't think so thanks

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

As a starting point, we'll need to reset the Firetv system:

Power off the tv and disconnect both power and hdmi from the Firetv.

Remove the batteries from the Firetv remote

Wait 5 minutes,

reconnect hdmi, then plug the Firetv power back in (using only the firetv wall adapter, not the tv usb)

put in a new set of fresh batteries into the Firetv remote

power the tv on, and make sure the tv is set to the right input to match where the firetv is connected (hdmi1, hdmi2, etc)

when you see the Firetv logo show on screen, press and hold the HOME button on the Firetv remote for 15 seconds.

Let me know the results.

Thank you,

Nathan

Customer: replied 2 months ago.
Ok great thank you very much. That works now!

Great, glad to hear that did the trick for you!

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by clicking the 5 stars at the top of the screen to conclude our conversation. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

Nathan and 2 other Consumer Electronics Specialists are ready to help you
Customer: replied 2 months ago.
Will do Nathan, thanks!