How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Engineer
Category: Consumer Electronics
Satisfied Customers: 155
Experience:  Computer Science Engineer and electronic enthusiast for more than 10 years.
Type Your Consumer Electronics Question Here...
Engineer John C. is online now

My kindle will not link to my wifi. I have had it for 2

Customer Question

My kindle will not link to my wifi. I have had it for 2 years and it worked fine but now it will not connect. This happened with my last kindle
JA: Who makes your router?
Customer: Virgin media
JA: What have you tried so far?
Customer: Logging in using our username and password ***** it says it will not recognise them
JA: Anything else you want the Network Expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Consumer Electronics
Expert:  Richard replied 6 months ago.

Hi there and welcome

When it fails to connect, what is the exact message you get?

Please let me know

Customer: replied 6 months ago.
Connection failed your kindle connected to the WiFi network but could not reach the internet. Contact your internet provider for further assistance
Expert:  Richard replied 6 months ago.

Remove the charger from the Reader and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Reader and connect.

Let me know the results please

Thank you