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Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 15035
Experience:  7+ years of professional experience
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I’ve had my account hacked and have set up a new email

Customer Question

Hi I’ve had my account hacked and have set up a new email account on Amazon. I have tried to register my kindle on my new account but cannot do it because my kindle is telling m that the information does not match. So sick of this whole situation I’m about to forget the whole Amazon thing and just give up.
Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Yahoo now
Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: Web browser
Assistant: What troubleshooting have you tried?
Customer: Everything that has been suggested by kindle and Amazon
Assistant: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Consumer Electronics
Customer: replied 1 month ago.
How long will I be waiting
Customer: replied 1 month ago.
Hi I’ve had my account hacked and have set up a new email account on Amazon. I have tried to register my kindle on my new account but cannot do it because my kindle is telling m that the information does not match. So sick of this whole situation I’m about to forget the whole Amazon thing and just give up.
Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Yahoo now
Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: Web browser
Assistant: What troubleshooting have you tried?
Customer: Everything that has been suggested by kindle and Amazon
Assistant: Anything else you want the Email Expert to know before I connect you
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your online account question.

Expert:  Russell H. replied 1 month ago.

It sounds as if the password ***** your new Amazon account may be entered wrong, or have changed, etc.

To get your Amazon password ***** you could follow an online procedure here:

- go to (Search, perhaps, then open) Forgot Your Password

- and follow the instructions.... you might be asked to copy the text from a picture in a text entry box (commonly known as a "CAPTCHA"). Make sure to enter the letters in all-caps, if so.

- Then follow the instructions in the e-mail sent to the e-mail address of your account. That is, after entering and submitting the CAPTCHA successfully, an email will be sent to the email address registered for your Amazon.com account, and that email from Amazon will contain your instructions for resetting your password... note, do not interrupt this process, follow through on it now or very soon. Interruptions to the password ***** process can invalidate parts of it, so it all has to be done within a fairly short space of time, or it will not work at all.

....or you can follow the process on this web page: https://www.amazon.com/ap/forgotpassword?_encoding=UTF8&openid.assoc_handle=usflex&openid.claimed_id=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0%2Fidentifier_select&openid.identity=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0%2Fidentifier_select&openid.mode=checkid_setup&openid.ns=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0&openid.ns.pape=http%3A%2F%2Fspecs.openid.net%2Fextensions%2Fpape%2F1.0&openid.pape.max_auth_age=0&openid.return_to=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fcss%2Faccount%2Fforgot-password%2Femail.html%3Fie%3DUTF8%26%252AVersion%252A%3D1%26%252Aentries%252A%3D0

.... Or, you could contact Amazon.com Customer Support by phone, and they will help you. Their phone # is

1(###) ###-####

I hope this information helps!