Electronics Repair Questions? Ask an Electronics Technician
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
This could be caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Try pressing and hold the power switch for a full 40 seconds, even after the screen goes black, then release.Then press the power button to restart if the device does not start up again on its own. Then connect to your wifi and sign in with your Amazon account please.
If you need more assistance, please use the reply box and let me know.
Thank you very much!