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Pete, Engineer
Category: Consumer Electronics
Satisfied Customers: 28234
Experience:  Over 20 years of experience in the Electronics and IT industries.
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My echo dot is connected to my hive gas central heating and

Customer Question

My echo dot is connected to my hive gas central heating and will not switch the heat on ,but will switch it off ps she did both when first contacted up . Kind regards ***** *****
JA: What device is not powering up?
Customer: Everything is on ,when I ask her to switch heating on she says it’s on but it’s not
JA: What's the brand and model of your product?
Customer: Echo dot
JA: What have you tried so far?
Customer: Nothing because I don’t know what to do that’s why I’m asking you
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No can I please speak with them
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Pete replied 1 year ago.

Hi there, I am Pete and I'll be happy to assist you today.

Expert:  Pete replied 1 year ago.

If the Echo dot is performing its function and saying the heat is on, but the heat is not coming on, then something else is stopping the heat from coming on - can you check any thermostats, etc?

Also check if you can turn the heat on manually.

Customer: replied 1 year ago.
it comes on if I use the hive device