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Engineer John C.
Engineer John C., Engineer
Category: Consumer Electronics
Satisfied Customers: 15579
Experience:  Computer Science Engineer and electronic enthusiast for more than 10 years.
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Books are not downloading onto my kindle since I changed my

Customer Question

Books are not downloading onto my kindle since I changed my credit card. I have WiFi connection
JA: When did this downloading issue start with your Kindle?
Customer: For some weeks
JA: Have you tried a force reboot (pressing and holding the power button for a minute)?
Customer: Yes
JA: Anything else you want the E-Reader Expert to know before I connect you?
Customer: I’m just trying the re-boot again
Submitted: 1 year ago.
Category: Consumer Electronics
Customer: replied 1 year ago.
The home page on my kindle shows ‘there is a problem with your credit card on file’. I have recently had to change my credit card but have entered the new number but nothing happens.
Customer: replied 1 year ago.
Can’t wait any longer. Have to go out. Will try later
Expert:  Engineer John C. replied 1 year ago.

Hi, my name is ***** ***** to JustAnswer. I’m sorry to hear you're having trouble with your Kindle account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please click here ===>

Log in if prompted. Then click on "Chat" or on "Have us call you". Amazon Kindle will contact you and fix your billing issue.

Thank you,