Electronics Repair Questions? Ask an Electronics Technician
Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble with your soundbar and sub woofer I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to both units (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the units, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Did you now try to pair again?
It is the internal mainboard in either the soundbar or the subwoofer, normally the subwoofer.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it.
I am really sorry about this and you are going to have to return the units to have them tested and one of them replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.