Electronics Repair Questions? Ask an Electronics Technician
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your online account question.
I suggest that you might first try getting your password to your Amazon account reset. If that fails, I advise contacting Amazon by their excellent and helpful customer service line, by a phone call. Here are the details for both tasks:
To get your Amazon password reset, you could follow an online procedure here:
- go to (Search, perhaps, then open) Forgot Your Password
- and follow the instructions.... you might be asked to copy the text from a picture in a text entry box (commonly known as a "CAPTCHA"). Make sure to enter the letters in all-caps, if so.
- Then follow the instructions in the e-mail sent to the e-mail address of your account. That is, after entering and submitting the CAPTCHA successfully, an email will be sent to the email address registered for your Amazon.com account, and that email from Amazon will contain your instructions for resetting your password... note, do not interrupt this process, follow through on it now or very soon. Interruptions to the password reset process can invalidate parts of it, so it all has to be done within a fairly short space of time, or it will not work at all.
....or you can follow the process on this web page: https://www.amazon.com/ap/forgotpassword?_encoding=UTF8&openid.assoc_handle=usflex&openid.claimed_id=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0%2Fidentifier_select&openid.identity=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0%2Fidentifier_select&openid.mode=checkid_setup&openid.ns=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0&openid.ns.pape=http%3A%2F%2Fspecs.openid.net%2Fextensions%2Fpape%2F1.0&openid.pape.max_auth_age=0&openid.return_to=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fcss%2Faccount%2Fforgot-password%2Femail.html%3Fie%3DUTF8%26%252AVersion%252A%3D1%26%252Aentries%252A%3D0
.... Or, you could contact Amazon.com Customer Support by phone, and they will help you. Their phone # is
1 (888) 280-4331 - if that number works in the UK, that is. Let me know if you want to call them, and if it also doesn't work in the UK, and I will advise you further. Thank you.