Electronics Repair Questions? Ask an Electronics Technician
Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
This is 100% a scam. This person was not working for Amazon and Amazon would never call you for no reason.This is what is known as "phone phishing" it is can be a very serious problem if you do let them access your computer.
If they call again, please just hangup and do not engage with them.
If you need any additional information, please let me know