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Richard, Engineer
Category: Consumer Electronics
Satisfied Customers: 63905
Experience:  Electronics Engineer
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I cannot open my kindle. It does not accept my password. In

Customer Question

I cannot open my kindle. It does not accept my password.
JA: Where are you? It matters because laws vary by location.
Customer: In spain
JA: What steps have you taken so far?
Customer: Can't do nothing.
JA: Anything else you want the Lawyer to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  Richard replied 7 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please tell me which model Kindle you have?

Thank you

Expert:  Richard replied 7 months ago.

If it is the paperwhite, please use the passcode###-##-####to reset it as you need to reset the Kindle to reset the password.

Else please enter the password ***** incorrectly 5 times and it should then ask you to reset it.

Let me know how you go please