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Richard, Engineer
Category: Consumer Electronics
Satisfied Customers: 58113
Experience:  Electronics Engineer
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I cannot open my kindle. It does not accept my password. In

Customer Question

I cannot open my kindle. It does not accept my password.
JA: Where are you? It matters because laws vary by location.
Customer: In spain
JA: What steps have you taken so far?
Customer: Can't do nothing.
JA: Anything else you want the Lawyer to know before I connect you?
Customer: No
Submitted: 10 days ago.
Category: Consumer Electronics
Expert:  Richard replied 10 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please tell me which model Kindle you have?

Thank you

Expert:  Richard replied 9 days ago.

If it is the paperwhite, please use the passcode 111222777 to reset it as you need to reset the Kindle to reset the password.

Else please enter the password in incorrectly 5 times and it should then ask you to reset it.

Let me know how you go please