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Jeffrey B
Jeffrey B,
Category: Consumer Electronics
Satisfied Customers: 2412
Experience:  ICT Support 1/2/3/ Line at Peopleware
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Trying to get Alexa to n work with my minile and my front

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Trying to get Alexa to n work b with my minile and my front living room light. It works from the app and hive app. But not if I ask Alexa. But works with my other connected devices
Assistant: Which software or app can I help with?
Customer: Alexa app
Assistant: What have you tried so far with your software?
Customer: everything from turning all his on and off and resetting
Assistant: Anything else you want the Software Expert to know before I connect you?
Customer: no
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Nicola
Customer: replied 16 days ago.
Continue

Hello, my name is Jeffrey, I'm happy to assist you today with your Alexa , Lets get started!


I'm so sorry for the extended wait time. Do you still need assistance with your issue?


Kind regards,
Jeffrey

Customer: replied 15 days ago.
Yes. I've cancelled my subscription. But only p as I'd my £5 for a 7 day trial last night so us this ok? I was on the phone to snap Amazon helping for 90 minutes last night who got me to delete and re download the she's app. But still don't turn off the front room light via Alexa. But will using the app and the Hive app. As its a hive bulb which cost £32.
Customer: replied 15 days ago.
Cancel the call. Im not paying any more

Understood. Thank you,

 

 

are you know behind a pc?

 

 

 

Kind regards,

 

Jeffrey

Customer: replied 15 days ago.
What can you suggest. I said that it sounded like a problem with the echo device. But he wouldn't hear if it.

Understood. Thank you,

 

 

Please allow me to remotely connect, free of Premium charge.

 

Kind regards,

Jeffrey

Jeffrey B,
Satisfied Customers: 2412
Experience: ICT Support 1/2/3/ Line at Peopleware
Jeffrey B and other Consumer Electronics Specialists are ready to help you
Customer: replied 15 days ago.
Ok. So no charge

Understood. Thank you,

 

 

are you behind a computer?

 

 

 

Kind regards,

 

Jeffrey

Customer: replied 15 days ago.
Non im on my mobile. My laptop is new and hasnt been set up yet or updated. So my mobile is my only device with the app on it. Its actually more powerful than my laptop

Understood. Thank you,

 

 

i cant connect to your mobile, i can connect to your laptop.

 

 

 

Kind regards,

 

Jeffrey

Customer: replied 15 days ago.
Will take until tomorrow to set up to my broadband and songs from my old one which had to get rid of as my ex had her father implant very bad makwsre on there that binge my broadband and almost devices on the system. So everything is now new

Understood. Thank you,

 

have you gone to:http://alexa.amazon.com/ and configured the alexa there?

 

Please let me know how this goes.

 

Kind regards,

Jeffrey

Customer: replied 15 days ago.
Ok thank you

offcourse.

 

Please let me know how this goes.

 

Kind regards,

Jeff

Customer: replied 15 days ago.
No phone call
Customer: replied 15 days ago.
I've canceled my account

Understood. Thank you,

 

 

 

 

Kind regards,

 

Jeff