How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Jeffrey B Your Own Question
Jeffrey B
Jeffrey B,
Category: Consumer Electronics
Satisfied Customers: 2411
Experience:  ICT Support 1/2/3/ Line at Peopleware
72451768
Type Your Consumer Electronics Question Here...
Jeffrey B is online now

I have ALEXA but about 6 months ago my router was change i

Customer Question

I have ALEXA but about 6 months ago my router was change i tried without success to get it changed and in frustration cancelled my music subscription. I have this last two days tried to get back online but forgot password ***** iam now locked out and told to contact customer support i have tried in vain to do this can you help
JA: When did you last change your Wi-Fi password?
Customer: I tried about 6 months ago when i had my new router but unsuccessful
JA: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?
Customer: yes, i have tried using the Alexa app but my account is locked out because of to many failed attempts
JA: Anything else you want the Network Expert to know before I connect you?
Customer: no
Submitted: 15 days ago.
Category: Consumer Electronics
Expert:  Jeffrey B replied 15 days ago.

Hello, my name is Jeffrey, I'm happy to assist you today with your Alexa , Lets get started!


I'm so sorry for the extended wait time. Do you still need assistance with your issue?


Kind regards,
Jeffrey

Expert:  Jeffrey B replied 15 days ago.

Do you still need assistance regarding this problem?



Waiting for your reply,

Kind regards,
Jeff