Electronics Repair Questions? Ask an Electronics Technician
Hello, my name is*****'m happy to assist you today with your echo , Lets get started!
I'm so sorry for the extended wait time. Do you still need assistance with your issue?
Kind regards, Jeffrey
Understood. Thank you,
have you gone to:http://alexa.amazon.com
Are you on a Windows or a MAC computer?
from there follow the steps.
Please let me know how this goes.