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Richard, Engineer
Category: Consumer Electronics
Satisfied Customers: 60342
Experience:  Electronics Engineer
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I cant get prime on my TV but I can on laptop, Samsung 1

Customer Question

I cant get prime on my TV but I can on laptop
JA: What's the brand and model number of your TV? How old is it?
Customer: Samsung 1 year old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no it was fine yesterday then broadband went down for 1 hour and I cant get prime even though its up and running
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Consumer Electronics
Expert:  Richard replied 3 months ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 3 months ago.
ive tried unplugging tv and BB but cant get prime but I can get netflix
Expert:  Richard replied 3 months ago.

What now happens when you try to access Prime?