Electronics Repair Questions? Ask an Electronics Technician
Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble with your fire stick. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the fire stick(so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the fire stick, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Thank you Jenny.
If you now go to Settings, Network on the fire stick and connect it to the wifi network, does it then connect for you?
If not, what then happens?
Which HDMI port is the sitck connected to on the TV?
Can you tell me which one it is please, check on the TV for it.
Ok, now use the remote for the TV and use the input button to set it to HDMI 1
What do you then see?
I want you to reset then the Firestick please
To do this
Then set it up again and tell me how it now functions.
Can you tell me the make and model of your wifi router please?
On the back of the hub is a reset button, push and hold it in for 5 seconds then release.
Wait out 5 minutes for it to restart, when it has, try to connect the firestick again to the wifi network and tell me how it then functions please.