How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 39071
Experience:  Technical expert, from computers to custom home theaters
59725966
Type Your Consumer Electronics Question Here...
Nathan is online now

Just updated my prime video but it will not work now,

Customer Question

just updated my prime video but it will not work now
JA: What's the brand and model of your product?
Customer: LG55uhd
JA: What have you tried so far?
Customer: tried to catch up with jack ryan s2e3 but it will not down load
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 8 days ago.
Category: Consumer Electronics
Expert:  Nathan replied 8 days ago.
Hello and sorry to hear you’re having trouble. I’m Nathan.

What is the complete model number off the back of the tv?
Expert:  Nathan replied 2 day ago.

Hello, it appears your question is still open.
I haven't heard back with the info needed to get into specifics,
but if you still need help I can give you some general info to get you started.

 

 

 

Please go into the tv setup menu and choose the reset option there under system or options, (factory reset/restore defaults) and then lt will guide you through the initial setup steps again including the wifi connection. Try the apps again and let me know how it works from there.

 

Thank you,

Nathan