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Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 41208
Experience:  Technical expert, from computers to custom home theaters
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Just updated my prime video but it will not work now,

Customer Question

just updated my prime video but it will not work now
JA: What's the brand and model of your product?
Customer: LG55uhd
JA: What have you tried so far?
Customer: tried to catch up with jack ryan s2e3 but it will not down load
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 6 months ago.
Hello and sorry to hear you’re having trouble. I’m Nathan.What is the complete model number off the back of the tv?
Expert:  Nathan replied 6 months ago.

Hello, it appears your question is still open.
I haven't heard back with the info needed to get into specifics,
but if you still need help I can give you some general info to get you started.

Please go into the tv setup menu and choose the reset option there under system or options, (factory reset/restore defaults) and then lt will guide you through the initial setup steps again including the wifi connection. Try the apps again and let me know how it works from there.

Thank you,