How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Engineer
Category: Consumer Electronics
Satisfied Customers: 25993
Experience:  Over 20 years of experience in the Electronics and IT industries.
Type Your Consumer Electronics Question Here...
Pete is online now

Don’t know how to get to speak to someone,I’m not good with

Customer Question

Don’t know how to get to speak to someone,I’m not good with all this computer speak.
JA: What's the brand and model of your product?
Customer: Kindle, don’t know how long I’ve had this one,it’s my 2nd kindle
JA: How long has this been going on with your Kindle? What have you tried so far?
Customer: I thought I’d updated my credit card details, but now I can’t order any books, it keeps on telling me that there’s an error, when trying to down load.
JA: Anything else you want the E-Reader Expert to know before I connect you?
Customer: No thank you, don’t know enough to ask more questions.
Submitted: 6 months ago.
Category: Consumer Electronics
Expert:  Pete replied 6 months ago.

Hi there, I am Pete and I'll be happy to assist you today.

Expert:  Pete replied 6 months ago.

First, try restarting your wifi router - unplug it for 1 minute, then plug it back in and turn it on again.

Also restart your Kindle - press and hold the power button until it turns off, then turn it back on again.

Please let me know if you have any further questions on this topic and I'll be happy to help.