How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask *ElectronicsTech Your Own Question
*ElectronicsTech, Technician
Category: Consumer Electronics
Satisfied Customers: 12547
Experience:  Customer Service Support and Repair Technician
Type Your Consumer Electronics Question Here...
*ElectronicsTech is online now

Just purchased a fire stick,entered detail but won’t except

Customer Question

Just purchased a fire stick,entered detail but won’t except my password, reason might be we have replaced our card this month and when we requested a new password ***** was on the details of the expired card,
JA: Just to clarify, what device or product are you trying to access?
Customer: firestick
JA: What's the brand and model of your product?
Customer: Amazon
JA: What have you tried so far?
Customer: Loading all info onto tv screen, entered email address then entered password ***** it will not except
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Keep asking for a new password.sending me different six digit numbers but for old card
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  *ElectronicsTech replied 7 months ago.
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
Is it the wifi password ***** Amazon account password?
Customer: replied 7 months ago.
Many thanks problem resolved
Expert:  *ElectronicsTech replied 7 months ago.
Your welcome!