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Consumer Electronics

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*ElectronicsTech, Technician

Category: Consumer Electronics

Satisfied Customers: 11841

Experience: Customer Service Support and Repair Technician

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Just purchased a fire stick,entered detail but won’t except

Customer Question

Just purchased a fire stick,entered detail but won’t except my password, reason might be we have replaced our card this month and when we requested a new password ***** was on the details of the expired card,
JA: Just to clarify, what device or product are you trying to access?
Customer: firestick
JA: What's the brand and model of your product?
Customer: Amazon
JA: What have you tried so far?
Customer: Loading all info onto tv screen, entered email address then entered password ***** it will not except
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Keep asking for a new password.sending me different six digit numbers but for old card

Submitted: 11 days ago.

Category: Consumer Electronics

Expert: *ElectronicsTech replied 11 days ago.

Hi ,
My name is Randy, I am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
Is it the wifi password or Amazon account password?

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Customer: replied 10 days ago.

Many thanks problem resolved

Expert: *ElectronicsTech replied 10 days ago.

Your welcome!

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