Electronics Repair Questions? Ask an Electronics Technician
Hi there and welcome to Just Answer. My name is Steve and I am one of the Kindle experts here. I am in Maryland and have been helping customers like you on this site since 2005.
I'm sorry to hear about your issue. The best we can do is to reset the Kindle.
Once you have done that, log back in.
Please let me know if you need further help. I'll be here.
All the best.