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Steve G.
Steve G., Engineer
Category: Consumer Electronics
Satisfied Customers: 18510
Experience:  VP of electronic repair company.
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I cannot access any thing on my Kindle Fire 10 because I

Customer Question

I cannot access any thing on my Kindle Fire 10 because I have forgotten my password.
JA: When did you last change the password ***** passcode to your Kindle Fire?
Customer: 5 days ago
JA: Is there a Gmail address linked to your device?
Customer:***@******.***
JA: Anything else you want the Android Expert to know before I connect you?
Customer: I cannot remember my password
Submitted: 10 days ago.
Category: Consumer Electronics
Steve G.
Expert:  Steve G. replied 10 days ago.

Hi there and welcome to Just Answer. My name is Steve and I am one of the Kindle experts here. I am in Maryland and have been helping customers like you on this site since 2005.

 

I'm sorry to hear about your issue. The best we can do is to reset the Kindle.

  1. On the lock screen, swipe from the right side edge of the screen.
  2. Enter an incorrect password or PIN five times. You will be prompted to reset your device or wait 30 seconds to try again.
  3. Tap Reset to reset your device to factory defaults.

Once you have done that, log back in.

 

Please let me know if you need further help. I'll be here.

 

All the best.

 

Steve

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