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info tech
info tech, Technician
Category: Consumer Electronics
Satisfied Customers: 18533
Experience:  Have worked for many high street outlets technician for 20 years plus
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My Kindle has frozen on a list of search titles.Pressing the

Customer Question

My Kindle has frozen on a list of search titles.Pressing the restart buttonn has no effect
JA: When did you last charge your Kindle?
Customer: Last night and it is showing fully charged
JA: Have you tried a force reboot (pressing and holding the power button for a minute)?
Customer: Yes - the green light flickers on and off
JA: Anything else you want the E-Reader Expert to know before I connect you?
Customer: I have had the Kindle six years - is it old age?
Submitted: 9 days ago.
Category: Consumer Electronics
Expert:  info tech replied 9 days ago.

Hello

Welcome

 

Problem could be the software has gone very bad or it has developed a hardware issue however please try this exactly as described>>

 

Could you please RESET the kindle by holding down the on/off switch for 40 seconds (use a watch to time)then release your finger the kindle will reboot and reload the operating system back to the home page, you may need to do this both on and off the charger and upto 4 times before it resets, let me know how this works out please

Anthony

Customer: replied 9 days ago.
Thanks Anthony it eventually worked
Expert:  info tech replied 9 days ago.

OK good work

 

Anthony