How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 17176
Experience:  7+ years of professional experience
Type Your Consumer Electronics Question Here...
Russell H. is online now

I can't pick up a signal for my kindle, 10 days. Tried

This answer was rated:

I can't pick up a signal for my kindle
JA: How long has this been going on with your Kindle? What have you tried so far?
Customer: 10 days. Tried searching for signal
JA: Anything else you want the E-Reader Expert to know before I connect you?
Customer: Just want to purchase books
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 7 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your Kindle question.

I'm sorry to hear it. Most likely your Kindle has an electronic defect, or a failure of its WiFi circuitry.

But first, before concluding that it needs either repair or replacement, I suggest that you may need to make sure of some things, and try one thing:

1. be sure that the WiFi is turned On in the settings (...obviously. Sorry to mention it.)

2. test it somewhere else than where you have failed with it. In other words, if you have a problem that is in only one location, try it elsewhere, on or to another wireless router.

(3. and if it seems to work elsewhere, you might want to reset your local router box and/or modem box, by unplugging it, or both of the boxes, from just the power, for 10 minutes or longer.)

4. after that - if it still won't work (anywhere), you will need to try doing a factory reset of the Kindle. That will erase it, but you will not lose your books - they are still stored in your online Amazon account where you bought them, and you will get access to them again, when the Kindle is registered once more, to your Amazon account (the same one where you bought them! a new account will not have those books in it, but the already-existing account will - in case I need to mention it.)

After which, you would need to have it repaired, or replaced, if even a factory reset did not cure it. (If you wish to skip any of these steps and go straight to having it replaced or service-repaired, I could understand that decision.)

If you need instructions on how to do the factory reset, or other information, please let me know in Reply. Thank you.

Russell H. and 3 other Consumer Electronics Specialists are ready to help you