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Cameron
Cameron, Customer Service
Category: Consumer Electronics
Satisfied Customers: 2392
Experience:  Tech Business Owner/Photographer
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Tried to log in to amazon prime on my tv and it says

Customer Question

tried to log in to amazon prime on my tv and it says “something went wrong”
JA: What's the brand and model number of your TV? How old is it?
Customer: LG it is about 3 months old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No
JA: How long has this been an issue with your LG? What happened right before this?
Customer: 4days
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No thank you
Submitted: 6 months ago.
Category: Consumer Electronics
Expert:  Cameron replied 6 months ago.

Hi there, my name is Cam & I’m a tech expert here with JustAnswer. I just came across your issue and want to help you try and find a solution!

Whenever you’re ready, just send me a message here in the chat and we can get started trying to solve your issue!

Customer: replied 6 months ago.
Can you respond to my problem please Cam
Expert:  Cameron replied 6 months ago.

Yes thanks for getting back to me, I always wait until the customer gets back to me before I begin, as I usually have questions. let's get started!

Expert:  Cameron replied 6 months ago.

So you're just using your Smart TV here to watch Prime Video? No streaming device or anything connected?

Customer: replied 6 months ago.
Expert:  Cameron replied 6 months ago.

Alright thanks for that, what have you tried so far yourself to try and solve this problem?

Customer: replied 6 months ago.
Tried coming out and going back in twice
Customer: replied 6 months ago.
Are you still there
Expert:  Cameron replied 6 months ago.

I'm here1

Expert:  Cameron replied 6 months ago.

You said "Tried coming out and going back in twice", what were you referring to here?

Customer: replied 6 months ago.
From my remote I came out of prime video and then went back in
Expert:  Cameron replied 6 months ago.

I see, have you tried using any other apps on your TV with any success? Netflix?

Customer: replied 6 months ago.
Netflix is working
Expert:  Cameron replied 6 months ago.

Ok so this is strictly an Amazon error then. I would try to unplug your TV for 5 minutes, then plug it back in and see if the problem persists. If that doesn't work, then you need to logon to Amazon.com, under Account & Lists, find My Prime Video, and then deregister and reregister your Smart TV to use Prime Video.

Customer: replied 6 months ago.
Thank you I will try later
Expert:  Cameron replied 6 months ago.

I wish you the best of luck!

Customer: replied 6 months ago.
How do I reregister
Expert:  Cameron replied 6 months ago.

You can do this on your Amazon account under My Prime Video