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*ElectronicsTech, Technician
Category: Consumer Electronics
Satisfied Customers: 12591
Experience:  Customer Service Support and Repair Technician
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My Kindle library connection seems to be awry Assistant:

Customer Question

My Kindle library connection seems to be awry
Assistant: What's the brand and model of your product?
Customer: I don't know offhand
Assistant: What have you tried so far?
Customer: Re-entering all the information and then was informed my bank details were wrong and to use another card
Assistant: Anything else you want the Electronics Expert to know before I connect you?
Customer: None
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  *ElectronicsTech replied 7 months ago.
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
This may be due to a firmware glitch on your Kindle, Try pressing and hold the power switch for a full 40 seconds, even after the screen goes black, then release.Then press the power button to restart if the device does not start up again on its own. Then connect to your wifi and sign in with your Amazon account please.