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Richard, Engineer
Category: Consumer Electronics
Satisfied Customers: 65642
Experience:  Electronics Engineer
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I have been trying to download Amazon app for my Alexa dot,

Customer Question

Hello I have been trying to download Amazon app for my Alexa dot, but I can't do it it says it won't work on my phone
JA: Which Amazon product do you have?
Customer: Echo dot
JA: What have you tried so far with your Amazon software?
Customer: I have tried to download app on my tablet and on my phone
JA: Anything else you want the Software Expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Consumer Electronics
Expert:  Richard replied 6 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the phone until you see a menu and choose power off.
Then power on the phone and tell me how it now functions.
Thank you