How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Consumer Electronics
Satisfied Customers: 65642
Experience:  Electronics Engineer
32989067
Type Your Consumer Electronics Question Here...
Richard is online now

My husband has bought me the Alexa Echo 8, I already have

This answer was rated:

My husband has bought me the Alexa Echo 8, I already have the Alexa tall one and pay £3.99 to get music. this new Alexa show only plays a few videos and keeps saying I have to upgrade to £7.99 a month
JA: What's the brand and model of your product?
Customer: Amazon Alexa Show 8
JA: What have you tried so far?
Customer: I've tried ELO and one starts to play then freezes, I can only watch about 4 different vudoes i ask her to play 60's and she tells me I must pay £7.99 a month
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: But I was able to play 60's music on my other Alexa

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your Echo. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the Echo (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the Echo, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 6 months ago.
Thank you, ***** ***** want to watch videos, but I find it very limited, I still have my other Alexa and she played everything

I understand, let me know how it goes please.

Customer: replied 6 months ago.
I never leave it plugged in so I can plug it in now

Thanks

Customer: replied 6 months ago.
What shall I ask her to play? Can I ask for some 60's because she says she can't unless I pay £7.99 a month

What you ask on the other Alexa that plays

Customer: replied 6 months ago.
She's asking for a software update

ok, please do so.

Customer: replied 6 months ago.
She's updating
Customer: replied 6 months ago.
She always plays 60's for me on my other one

Thanks

Customer: replied 6 months ago.
She said she can't find any 60's songs

ok, try to find a song please you know plays on the other one.

Customer: replied 6 months ago.
I asked for ***** *****, she said ***** ***** from your playlist, sorry something went wrong

Remove the power to the unit again, then wait 2 minutes, connect the power then try again please.

Customer: replied 6 months ago.
She still says she couldn't find any 60's songs

try to find a song please you know plays on the other one.

Customer: replied 6 months ago.
from my playlist sorry something went wrong

Can you please follow the steps here to reset the Echo

https://www.the-ambient.com/how-to/reset-amazon-echo-1268

Once done, set it up again and tell me how it then functions please.

Customer: replied 6 months ago.
She seems to be looking for songs from my playlist, are these ones I have on my phone
I don't mind upgrading to £7.99 a month if I'm going to get videos

ok, but let me know how you go with my las instructions please

Customer: replied 6 months ago.
I've connected her to the internet and now it's asking to create a new account, do I still put my Amazon email and password ***** ?

yes please, choose to sign in.

Customer: replied 6 months ago.
She said this device is ready
Customer: replied 6 months ago.
I'll ask her to play some 60's

thanks

Customer: replied 6 months ago.
She won't play any 60's

and other songs the other Echo does play?

Customer: replied 6 months ago.
She's playing a queen video, so to get 60's do I have to upgrade to £7.99

ok, then it is not part of your account sorry so you will.

Customer: replied 6 months ago.
I asked her to play slade and said sorry I have to upgrade to Amazon music unlimited

You will have to sorry to use it.

Customer: replied 6 months ago.
If I upgrade will she play everything?

Yes, the songs she says you need to upgrade for she will play

Customer: replied 6 months ago.
Where do I go to upgrade please?

Make sure you use the same account you use on the Echo

Customer: replied 6 months ago.
the £ I paid to connect they said it was refundable? Or do I have to cancel before the month is up
Customer: replied 6 months ago.
Thank you I'll go there when we have finished and upgrade
Customer: replied 6 months ago.
Amazon take £3.99 out every month so it will just be £4 added onto that I presume
Customer: replied 6 months ago.
Or do I cancel the £3.99 and start a new one for £7.99

you cancel before the month is out.

Customer: replied 6 months ago.
Is that cancel before the month is out for the £5 connecting to a technician?

I am not sure what you mean, I am referring to your current Amazon technician, it is not related to this.

Customer: replied 6 months ago.
I had to pay £5 to be connected to chat, it said this was refundable, but I'll just cancel before the month is out , I wanted to know do I cancel the £3.99 I pay Amazon every month and start a new £7.99 a month, will this be able to use on both my devices
Customer: replied 6 months ago.
Then I'll leave you in peace, sorry for so many questions

You can use it on both devices.

Customer: replied 6 months ago.
Thank you and where do I go to cancel this subscription for technical help? I don't want to forget and get charged £30 a month
Customer: replied 6 months ago.
I just clicked on the link and it's £9.99 not £7.99 like she says

If you wish to cancel, please use my link below.

http://ww2.justanswer.com/help/how-can-i-cancel-my-subscription-hl

Thank you and all the best

Customer: replied 6 months ago.
Thank you for you help, I will rate you before I leave

Thank you

Richard and other Consumer Electronics Specialists are ready to help you