Electronics Repair Questions? Ask an Electronics Technician
Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble with your Echo. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the Echo (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the Echo, turn it on and tell me please if it is now operating correctly.
Let me know the results please
I understand, let me know how it goes please.
What you ask on the other Alexa that plays
ok, please do so.
ok, try to find a song please you know plays on the other one.
Remove the power to the unit again, then wait 2 minutes, connect the power then try again please.
try to find a song please you know plays on the other one.
Can you please follow the steps here to reset the Echo
Once done, set it up again and tell me how it then functions please.
ok, but let me know how you go with my las instructions please
yes please, choose to sign in.
and other songs the other Echo does play?
ok, then it is not part of your account sorry so you will.
You will have to sorry to use it.
Yes, the songs she says you need to upgrade for she will play
You can do it here
Make sure you use the same account you use on the Echo
you cancel before the month is out.
I am not sure what you mean, I am referring to your current Amazon technician, it is not related to this.
You can use it on both devices.
If you wish to cancel, please use my link below.
Thank you and all the best