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Engineer John C.
Engineer John C., Engineer
Category: Consumer Electronics
Satisfied Customers: 15259
Experience:  Computer Science Engineer and electronic enthusiast for more than 10 years.
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Iv just changed my broadband user and it has connected but

Customer Question

Hi iv just changed my broadband user and it has connected but alexa is still not working
JA: What computer or device are you having trouble syncing?
Customer: My alexa
JA: What's the brand and model of your product?
Customer: Amazon
JA: What have you tried so far?
Customer: Iv tried everything iv read
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Don't think so
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  Engineer John C. replied 7 months ago.

Hi, my name is ***** ***** to JustAnswer. I’m sorry to hear you're having trouble with your Alexa device. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please follow the steps below from your cellphone:

  1. Open the Alexa App .
  2. Select Devices .
  3. Select Echo & Alexa.
  4. Select your device.
  5. Select Change next to Wi-Fi Network and follow the instructions in the app.

Thank you,


Customer: replied 7 months ago.
I can't get in to app
Expert:  Engineer John C. replied 7 months ago.

You need to download the APP and log in with your credentials.

Did you download the Alexa app to your cellphone?

Do you remember your credentials?