How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask info tech Your Own Question
info tech
info tech, Technician
Category: Consumer Electronics
Satisfied Customers: 19764
Experience:  Have worked for many high street outlets technician for 20 years plus
Type Your Consumer Electronics Question Here...
info tech is online now

My kindle will not swipe open, opening, I really am not

Customer Question

My kindle will not swipe open
JA: What are you having trouble accessing or opening?
Customer: opening
JA: What's the brand and model of your product?
Customer: I really am not sure. Bought it November 2109, paperwhite
JA: What have you tried so far with your Kindle?
Customer: I thought maybe battery was flat as I could not access it to be sure, so put on charge and then green light came on.The waking up come on and then swipe to open but it won't swipe
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  info tech replied 7 months ago.



Could you please RESET the kindle by holding down the on/off switch for 40 seconds (use a watch to time)then release your finger the kindle will reboot and reload the operating system back to the home page, you may need to do this both on and off the charger and upto 4 times before it resets, let me know how this works out please