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Ask info tech Your Own Question
info tech
info tech, Technician
Category: Consumer Electronics
Satisfied Customers: 18810
Experience:  Have worked for many high street outlets technician for 20 years plus
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My kindle will not swipe open, opening, I really am not

Customer Question

My kindle will not swipe open
JA: What are you having trouble accessing or opening?
Customer: opening
JA: What's the brand and model of your product?
Customer: I really am not sure. Bought it November 2109, paperwhite
JA: What have you tried so far with your Kindle?
Customer: I thought maybe battery was flat as I could not access it to be sure, so put on charge and then green light came on.The waking up come on and then swipe to open but it won't swipe
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 8 days ago.
Category: Consumer Electronics
Expert:  info tech replied 8 days ago.

Hello

Welcome

Could you please RESET the kindle by holding down the on/off switch for 40 seconds (use a watch to time)then release your finger the kindle will reboot and reload the operating system back to the home page, you may need to do this both on and off the charger and upto 4 times before it resets, let me know how this works out please

Anthony